Pilots prove reliability. Define SOPs, SLAs/QA, and dashboards up front. Lock change control.
Pilot cadence
- Week 1: scope lock, runbook artifacts, owners.
- Weeks 23: stand-up, calibration, sampling plans.
- Weeks 46: steady state, dashboards, risks.
- Week 8: go/no-go with costs and options.
Outcomes beat seat counts when the system is clear.
