Operating Rhythm
- Define success: outcomes, constraints, interfaces, KPIs.
- Scorecards & SOPs: interview kits or runbooks with examples.
- SLAs & QA: tiers, inclusion/exclusions, sampling plan and calibration notes.
- Dashboards & notes: throughput/quality/reliability; owners and due dates.
- Governance: risk register, change control, QBR roadmaps.
