Compare Models

Choose the right path for where you are today - and the upgrade path for where youre going.

Side-by-Side Comparison

Dimension	Staffing	Managed Services	Consulting
Primary Use	Add calibrated capacity on your stack with QA sampling and dashboards.	Buy outcomes with SLAs (TAT, accuracy, win-rate, MTTR) and evidence.	Clarify scope, QA, coverage, and dashboards; blueprint a pilot.
Commercials	Hourly/FTE capacity, surge options.	Per-outcome/pack or lane fee; SLA incentives/credits.	Fixed fee for sprint/blueprint.
Quality	AQL sampling; defect classes; calibration cadence.	AQL + dual-review (risk-based); incentives; immutable evidence tiles.	Design defect taxonomy, AQL targets, calibration plan.
Coverage	Shift grid; surge buffers; cross-training.	Contracted windows with surge guardrails; continuity playbooks.	Coverage math and buffer sizing; WFM guidance.
Dashboards	Throughput, QA %, backlog aging; shared definitions.	SLA attainment (p50/p90), accuracy, defect mix with drill-to-evidence.	Definitions catalog; dashboard spec with refresh & ownership.
Change Control	Ticketed SOP/policy updates; training attestations.	Versioned SOPs tied to evidence; PIRs & continuous improvement.	Change log template; recommended cadence.
Time to Start	Fast (days-weeks) once access is set.	Usually after a pilot or calibrated run (weeks).	1-4 weeks depending on format.
Good For	CX peaks, exceptions, catalog ops, AR follow-up, KYC support.	Disputes, refunds, claims, eTMF QC, denials/appeals, freight AP.	When stakeholders need alignment before scale.

Definitions travel with metrics across models to prevent drift. Evidence tiles enable fast audits and objective coaching.

Path A

Staffing Managed

Start with pods and QA; migrate lanes to SLAs once stable. Good for CX, KYC support, AR follow-up.

Path B

Consulting Pilot Managed

Use a diagnostic sprint/blueprint; run a pilot with success gates; scale on outcomes.

Path C

Hybrid

Keep internal production, add staffed QA and dashboards; convert selective lanes to SLAs.

Can we start with staffing and move to outcomes later?

Yes. We often run staffing with QA/definitions first, then migrate lanes to Managed Services once metrics stabilize.

Do dashboards change between models?

Definitions stay consistent. Managed Services adds SLA attainment and drill-to-evidence; staffing focuses on throughput/QA/backlog.

What if we already have QA?

We calibrate to your taxonomy and wire evidence so audits and coaching are faster. We avoid metric drift by embedding definitions.

How do pilots work?

We set success metrics, sample sizes, and go/no-go gates. Pilots can be staffed or managed; consulting can blueprint the pilot if needed.

If your scope is clear, request a Managed Services proposal. If not, start with a short diagnostic.