TecronixTecronix

Consulting

Clarity first: we map scope, design QA & coverage, and define dashboards - then blueprint a pilot so your next step (Staffing or Managed Services) is fast and objective.

When to UseDeliverablesStart an RFP

When to Use Consulting

  • Scope is fuzzy or multi-lane and you need clarity before buying capacity
  • Metrics drift across teams; you want definitions and evidence tiles
  • Quality issues are subjective; you need defect taxonomy and AQL targets
  • Coverage windows explode costs; you want buffer math and options
  • Stakeholders disagree on success; you want a pilot plan with gates

Typical Deliverables

  • Scope map (lanes, steps, risk profile) and RACI
  • QA plan: defect classes, AQL targets, calibration cadence
  • Coverage: shifts, buffers sized to forecast error bands
  • Dashboards: metric definitions, refresh, drill-to-evidence
  • Pilot blueprint: success criteria, sample sizes, go/no-go gates
  • Commercial options: staffing vs. outcomes; hybrid paths
Compare ModelsTrust Center
Format
Diagnostic Sprint (1-2 weeks)
  • Workshops + shadowing; artifact review
  • Outputs: scope map, QA plan, coverage math, dashboard spec
  • Recommended when you need clarity before an RFP
Format
Pilot Blueprint (2-4 weeks)
  • Includes test design, sample sizes, and runbook
  • Outputs: success metrics, evidence tiles, change control
  • Leads directly into a staffed or managed pilot
Format
Controls Tune-Up (targeted)
  • One lane (e.g., refunds, KYC, AR follow-up) tuned for QA/SLAs
  • Outputs: revised SOPs, QA checklist, training plan

Example Engagements

Sample

Refund Accuracy & DSAT Reduction (Retail)

  • Defect taxonomy for refunds/adjustments tied to policy
  • Macro variants and evidence tiles; callbacks ; accuracy
Sample

Disputes Evidence Program (BFSI)

  • Network-aligned templates and AQL QA; win-rate ; TAT stabilized
Sample

Close Calendar Tune-Up (Finance)

  • Reconciliation gates, flux playbooks, evidence; day slip risk
Sample

Outage Communications Playbook (Utilities)

  • Callback SLAs, proactive notifications, storm surge buffers

FAQs

Why start with consulting?

It de-risks scope and creates objective QA/metric definitions so staffing or outcomes start fast and succeed.

Can you run the pilot you design?

Yes. We often run the pilot as Managed Services, or staff your team and operate QA.

How are fees structured?

Fixed fee by scope. If we continue into delivery, fees can credit into the pilot.

What if we already have QA?

We calibrate to your defect classes and add evidence tiles/definitions to reduce drift.