From stores and DCs to digital product and CX — we staff frontline associates, analysts, and leaders, and we operate managed programs that improve conversion, accuracy, and OTIF with clear SLAs.
Every handoff shapes the customer experience. We align staffing and outcome-based teams to the funnel: discover → PDP → cart → checkout → pick/pack/ship → returns. Programs run on SOPs, QA, and dashboards.
Attributes, imagery, alt text, and categories to improve discoverability and conversion.
Macros, QA sampling, coaching loops, and FCR uplift with CSAT.
UPH, QC sampling, damages reduction, and ship-on-time.
RMA handling, grading, and salvage decisions with disposition rules.
Hiring waves, onboarding pods, incentives, and coverage models.
Copy/imagery at scale with brand and accessibility guidelines.
180 seasonal hires; UPH +14%, OTIF +8 pts with waves & macros.
+6.2% conversion from enrichment and a11y fixes.
QA pass +9 pts; FCR +7 pts via macro refresh and coaching.
Accessibility (WCAG), privacy-aware handling of PII, OSHA awareness in DCs/stores, and brand compliance for content.
eCom platforms (Shopify, SFCC, Magento), PIM/DAM, ticketing (Zendesk, Salesforce), WMS/TMS, and analytics suites.
Hiring waves with training pods, incentives, and staggered shifts to protect quality and UPH.
Yes — enrichment factories with taxonomy rules, a11y checks, and QA sampling.
We operate email/chat/phone queues with macros, QA, and FCR targets.
UPH, pick/ship accuracy, damages, OTIF, carrier OTD, and safety indicators.
Tell us your volumes and targets — we’ll propose staffing or a managed program.
