Talent Operations
Scorecards, interview design, funnel analytics, recruiter enablement.
Consulting: Build the System That Wins
When ad-hoc isn’t cutting it, we design scorecards, interview kits, hiring funnels, SOPs, SLAs, and dashboards — then help you run them. Results: faster cycles, better quality, and fewer surprises.
Core Capabilities
Hiring Systems
Intake to offer loop with SLAs, templates, and decision hygiene.
Org & Process
RACI, SOPs, tiered huddles, risk registers, and visual management.
Quality & SLAs
Definitions, QA sampling, acceptance criteria, and service reviews.
Analytics & Dashboards
Pipelines, throughput, reliability, quality, and forecasting.
Change & Enablement
Playbooks, training, comms plans, and leadership cadence.
Engagements We Run
Hiring System Diagnostic (4–6 weeks)
Assess intake → offer. Deliver scorecards, loop design, SLAs, and reporting.
Recruiting Analytics & Capacity
Build dashboards, staffing models, and productivity targets with coaching.
Managed Intake & Calibration
We facilitate intakes, write success profiles, and keep loops on-rails.
SLA & SOP Program
Stand up SOPs, QA rubrics, and cadence for service teams (RCM, F&A, CX).
Delivery Playbook
From backlog to QBRs — templates, definitions, and operating rhythm.
Org Redesign & RACI
Clarify ownership, handoffs, and escalation paths; implement tiered huddles.
Method: Diagnose → Design → Enable → Run
- Diagnose: interviews, artifact review, funnel metrics, and risk scan.
- Design: scorecards, loops, SOPs, SLAs, dashboards, and RACI.
- Enable: playbooks, training, comms, and pilot coaching.
- Run: weekly cadence, KPI reviews, and QBRs — or handoff.
We can deliver and step back, or we can operate with you until it sticks.
Before/After Examples
Hiring Cycle Time
Median from 53 → 26 days via intake, scorecards, and panel discipline.
Offer Acceptance
+11 pts with expectation alignment and structured close plan.
Service Reliability
SLA attainment +15 pts after SOPs, QA sampling, and tiered huddles.
Commercials
- Fixed-fee diagnostic with defined deliverables.
- Milestone-based projects for design & enablement.
- Optional run-state support or transition to managed services.
Change Management
We build adoption plans: leadership alignment, enablement materials, office hours, and KPI checkpoints with clear owners.
Consulting FAQs
Can you work alongside our in-house TA/ops?
Yes — we co-design with your team and enable them with playbooks and training.
What tools do you support?
Most major ATS/HRIS/ITSM/BI stacks. We adapt templates to your systems and governance.
Will you run the new process after design?
We can operate temporarily (or fully via managed services) until your team is ready to own it.
How fast do we see impact?
Diagnostics deliver quick wins in weeks; full designs land in 4–8 weeks with measurable KPIs.
Want a faster, higher-signal hiring and delivery system?
We’ll run a diagnostic and give you the playbook — or help you run it.