Staff Augmentation
- Hourly or monthly per associate; lead/pod options
- QA sampling & coaching can be included as a pod add-on
- Surge buffers available (standby retainers or notice-based)
- Time & materials; minimum weekly coverage windows
Pricing Approaches
Clear structures that fit how you want to buy-capacity now, outcomes with SLAs, or short diagnostics to design the plan.
Temp-to-Hire
- Contract hourly optional conversion fee
- Tiered conversion fees decrease with tenure
- Guarantee window post-conversion (credit if rare misfit)
- Great when headcount is gated but work is live
Direct Placement
- Contingent fee based on first-year comp bands
- Replacement guarantee window with clear triggers
- Diversity slate options and confidential search
- Optional work trial or references from pilots
Managed Services (Outcomes)
- Per-outcome or per-pack pricing with SLA incentives
- Capacity blocks + overage per outcome for flexibility
- Pilot-first with success criteria and ramp plan
- Dashboards and evidence included; governance cadence
What Drives Cost
- Scope complexity (decisioning vs. mechanical tasks; risk profile)
- Tooling & access (regulated systems, dual-review needs, audit trail)
- Coverage windows (nights/weekends, language, surge guard bands)
- Volume volatility (forecast error bands, seasonal peaks)
- QA depth (AQL targets, calibration cadence, dual-review)
- Continuity & resiliency requirements (BCP, cross-train, buffers)
We quantify these in an RFP so commercials match your constraints and risk envelope.
Example Scenarios
Staff Aug
CX Peak Coverage (Retail, BFCM)
Pod with Lead + 6 associates for 8 weeks; surge buffer 20% w/48h notice.
Macros refreshPromo QA variantDaily calibration in peak
Managed Services
Disputes Outcome Desk (BFSI)
Per-case outcome pricing with TAT SLA and win-rate target; 3-month pilot pack of 10k outcomes.
Evidence tilesAQL QADual-review for high-risk
Hybrid
KYC Refresh (Fintech)
Capacity block + per-outcome overage for bursts; audit trail and QC summaries.
Adverse media checksQC gatingDashboard with age buckets
Managed Services
eTMF QC Program (Pharma)
Per-artifact completeness & QC outcome; inspection-ready dashboards.
Defect classesChecklist gatesEvidence linkage
FAQs
Whats the minimum term?
Staff Aug typically one-month minimum; Managed pilots usually 8-12 weeks. We can structure shorter diagnostics under Consulting.
How do you handle surge?
Standby retainers, notice-based buffers (e.g., 48-72h), or outcome overage rates. We size buffers to forecast error bands.
Can we blend models?
Yes-common blends are Staff Aug production with a Managed QA lane, or Temp-to-Hire feeding Direct Placement.
What about data security & privacy?
Least-privilege/JML, sub-processor registry, incident SLAs, and DPAs as required. See Trust Center for details.
Do you provide dashboards?
Yes. For Managed Services, dashboards with definitions and evidence tiles are included. For Staff Aug, we can add a QA pod and light dashboards.
Ready for numbers?
Share scope, volumes, and constraints. Well return a clear proposal and (optionally) a pilot plan with SLAs/QA.