Discover
- Stakeholder interviews across delivery, ops, finance, and IT
- System walk-throughs: inputs, touchpoints, integrations
- Baseline metrics & known failure modes
Diagnostics & Playbooks
When scope is unclear, we run a time-boxed diagnostic to produce a concrete playbook and pilot plan with evidence.
Sample & Map
- Sampling plan with AQL/defect classes; calibration rules
- Exception flows documented with owners
- Throughput/quality/reliability bottleneck analysis
Design
- Draft SOPs and prompts; control points and checklists
- Dashboard tiles with definitions and evidence links
- Pilot metrics and success thresholds
Readout
- Playbook with owners/dates and change-control guardrails
- Pilot plan (26 weeks) with go/no-go criteria
- Next steps: staff augmentation or outcomes-based delivery
What You Get
- Findings deck with evidence and timelines
- SOPs & exception flows (versioned)
- QA sampling definitions (AQL/defect classes)
- Dashboard tile definitions & data links
- Pilot plan with success criteria and risks
Typical Timeline
- Week 1 Discovery & access setup
- Week 2 Sampling & exception flows
- Week 3 Draft playbook & dashboards
- Week 4 Readout & pilot plan
Timeline varies with access and scope.
Pricing Notes
Fixed-Fee
Time-boxed, with clear deliverables. Travel & tooling are scoped if needed.
Next Step Ready
Playbook is designed to hand off to Staffing or Outcomes with minimal rework.
FAQ
How long does it take?
Most diagnostics complete in ~34 weeks depending on access and scope.
Will you work in our systems?
Yes. We prefer client systems when feasible and document access & controls.
Can you support the pilot?
Yes we can staff or deliver outcomes. See Compare Models for trade-offs.
Ready to de-risk your project?
We can start discovery this week and target a four-week readout.