TecronixTecronix

Administrative & Support: The Backbone of Daily Operations

From executive assistants and office managers to customer support and HR operations — we provide dependable people and managed teams that keep work moving with quality and care.

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Why Tecronix for Administrative & Support

Reliability and empathy matter. We screen for organization, communication, and service mindset — then validate tools proficiency (Office/Google, calendars, ticketing/CRM, HRIS) and privacy awareness to protect sensitive data.

  • Behavior-based interviews focused on service, prioritization, and confidentiality
  • Tools assessments (calendars, spreadsheets, CRMs, ticketing)
  • Coverage plans for PTO, peaks, and multi-timezone teams
  • Managed service desks available with SLAs and QA

Roles We Fill

  • Executive Assistants & Administrative Assistants
  • Office Managers & Front Desk Coordinators
  • Reception & Facilities Support
  • Travel & Expense Coordinators
  • Customer Support (Phone/Email/Chat)
  • Claims & Case Management Associates
  • Order Entry / Sales Support
  • Collections / Billing Support
  • HR Operations & Recruiting Coordinators
  • Data Entry & Records Specialists
  • Project Coordinators
  • Procurement / Vendor Admin

How We Engage

Staffing

Contract, C2H, and direct hire with tools proficiency checks and service simulations.

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Managed Service Desk

Outcome-based inbox/ticket handling with SLAs, QA sampling, knowledge base, and continuous improvement.

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Process & Tools Enablement

Intake, triage, macros, and templates; reporting that leaders and agents actually use.

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Operating Model

  1. Intake & SLAs — define channels, priority matrix, and response targets
  2. Playbooks — macros, templates, tone guidelines, escalation paths
  3. Hiring & Training — simulations, shadowing, and QA rubrics
  4. Run & Improve — weekly calibrations, dashboards, and retros
  5. Governance — QBRs, roadmap, and continuous improvement

Key KPIs

  • Time to First Response / Resolution
  • CSAT / NPS & QA pass rate
  • Backlog, reopen rate, and escalations
  • Handle time & capacity utilization

Recent Outcomes

Inbox Stabilization

Cut backlog 61% with macros and priority matrix; CSAT +18 pts.

EA Coverage

Provided executive support across timezones; scheduling conflicts down 42%.

HR Ops Surge

Processed 3k tickets in 6 weeks; first-response time from 2d → 6h.

Privacy & Security

Least-privilege access, confidentiality agreements, and data handling SOPs. Role-based training for PHI/PII where applicable.

Accessibility & Inclusion

Accessible communication standards, language support options, and inclusive service guidelines for customer-facing teams.

Administrative & Support FAQs

Can you support multi-language queues?

Yes — we recruit bilingual agents and add translation workflows where needed.

Do you validate typing and writing?

We include speed/accuracy checks and short writing samples calibrated to brand tone.

How do you handle sensitive data?

Role-based access, NDAs, and SOPs for PII/PHI with periodic audits and training.

Can you run a managed helpdesk?

Yes — inbox/ticketing with SLAs, QA sampling, coaching, and QBRs.

Need reliable coverage and great service?

Tell us your volumes, tools, and SLAs — we’ll propose roles or a managed desk.

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