Investors
A durable operations platform: staffing for speed, outcomes for accountability, and consulting for clarity.
Highlights
- US-first staffing & managed services across CX, back office, and regulated operations
- Outcome-based programs with SLAs, QA (AQL/defect classes), and dashboards
- Industry focus: Healthcare RCM, BFSI, Retail/eComm, Telecom/Media, Manufacturing, Utilities
- Hybrid delivery (onshore/nearshore) and continuity planning sized to forecast error
Business Model
- Staffing: hourly/monthly capacity; pod/lead options; QA sampling available
- Managed Services: outcome pricing (per case/pack) with SLA incentives; dashboards included
- Consulting: short diagnostics to design SOP/QA/coverage and pilot plan
- Pathways: staff now outcomes later; managed QA lanes paired with client production
Go-to-Market
- Direct sales with founder support; RFP motions for regulated buyers
- Land with diagnostic or pilot; expand via lanes (QA, appeals, exceptions)
- Referenceable case studies and playbooks by industry
- Partnerships with tooling vendors; compliance-first diligence
Sample Operating Metrics
- Logo acquisition: pilots with 8-12 week success criteria
- Unit economics: contribution margin tracked by lane and site
- SLA attainment: outcome programs with 95%+ adherence targets
- Churn mitigation via calibration cadence and change control
Metric definitions travel with dashboards; evidence tiles link to samples for audits and reviews.
Governance
- Board with independent seat; quarterly audit/readout cadence
- Security/privacy oversight with sub-processor register and DPAs/BAAs
- Change control on SOPs/training; incident response SLAs
- Financial controls: revenue recognition by model; collections risk review
FAQs
What is the capital intensity?
Low capex; working capital mainly driven by receivables. Outcome packs can improve cash timing.
What are key risks?
Concentration in early phases, policy/version changes in regulated work, and seasonality; mitigated with diversification and surge buffers.
Where is delivery?
US-led with nearshore options. Data residency honored per client; least-privilege access and JML controls.
How do you price?
Capacity (staffing) or outcomes (managed). Pilots de-risk scope; dashboards/evidence included for outcomes.
Whats the roadmap?
Deeper managed offerings in BFSI/RCM, QA-as-a-service, and standardized playbooks for peak seasons and regulated audits.
