TecronixTecronix

Staffing Services

On-demand talent for operations, CX, compliance, content, and finance. Start fast with playbooks, QA, and evidence-linked dashboards. Scale up or down without drama.

Staffing ModelsHow We OnboardStart an RFP

Where We Help

  • Operations: document indexing, data ops, reconciliations, order exceptions
  • CX/Support: chat, email, voice (coverage grids; macros/knowledge tuned)
  • Compliance: KYC/KYB support, QA sampling, evidence packaging
  • Content Ops: catalog/PDP, docs, localization QA, UGC moderation
  • Finance & Accounting: AP/AR, close support, billing/revops assistants
Healthcare RCMBankingRetail

Staffing Models

  • Temporary / Contingent: surge coverage, backfills, seasonal ramps
  • Temp-to-Hire: trial-to-perm with calibration checkpoints
  • Direct Placement: sourcing, screening, and offer management
  • Project Squads: pre-trained pods with leads and QA review
  • Hybrid: staffed QA with client-run production (or vice versa)
Compare to Outcomes & Consulting

Quality & Controls

  • AQL-based sampling with defect classes and calibrated reviewers
  • Shadow solo peer-review ramps; playbooks with checklists
  • Weekly calibration and drift checks; trend dashboards
  • Evidence tiles linking transactions to checks and outcomes
  • Change control for SOPs; training records tied to versions
Trust CenterIncident ResponseSub-Processors

Onboarding & Pilot

  • Intake: role scorecards, coverage grids, handoff artifacts
  • Access: least-privilege/JML workflow and periodic reviews
  • Pilot: 2-4 week plan with success thresholds and rollback
  • Steady state: cadence of WBR/MBR and continuous improvement
  • Exit/scale-down plan: knowledge capture and asset return
See Onboarding

KPIs We Track

  • Time-to-fill, start rate, ramp-to-productivity
  • Throughput/quality/reliability SLAs (by queue/type)
  • First Pass Yield and Rework %
  • Attendance/adherence and coverage reliability
  • Stakeholder CSAT and escalation rate

Role Archetypes

Ops
Data & Docs

Indexing, validation, entity linking, reconciliations.

CX
Support

Chat/email/voice with macros and knowledge tuning.

Controls
QA & Compliance

Sampling, calibration, and evidence packaging.

Finance
F&A Ops

AP/AR, billing exceptions, collections assists.

Engagement
Staff Augmentation

You run the queue; we supply talent, QA sampling, and playbooks.

Explore
Engagement
Pods / Squads

Lead + cross-trained associates; surge buffers; evidence dashboards.

Compare
Path
Temp-to-Hire

Try before you hire with calibration checkpoints and scorecards.

Open Roles

Start in weeks, not months

Well propose a pilot with staffing model, QA, and success thresholds.

Start an RFPTalk to Staffing Lead