TecronixTecronix

Telecom & Media

From provisioning and billing to assurance, moderation, and partner ops-we stabilize operations with staffing or outcome SLAs, QA, and dashboards.

Problems We SolveCapabilitiesStart an RFP
Typical Pain Points
  • Provisioning fallout and order jeopardy; install/activation delays
  • Billing disputes; credits/adjustments leakage and callbacks
  • Assurance tickets aging (trouble tickets, truck rolls, MTTR)
  • Content moderation/compliance spikes; variant drift by policy
  • Partner/affiliate ops: spiffs, clawbacks, reconciliation gaps
  • Fragmented dashboards; metric definitions drift across teams
Roles We Staff
  • Order Entry/Provisioning, Jeopardy Desk, Dispatch Scheduling
  • Billing Support, Refunds/Credits, Adjustments QA
  • Assurance/Ticketing (NOC L1), Escalations/Callbacks Desk
  • Content Moderation (policy variants, quality reviewers)
  • Partner Ops: commissions/spiffs reconciliation, dispute desk
  • WFM & QA Analysts, Knowledge Authors, Ops Reporting
StaffingManaged Services

Outcomes & Examples

  • Provisioning fallout burn-down with p90 install/activation SLA
  • Billing adjustment accuracy and callbacks via evidence packs
  • Assurance MTTR with triage SOPs and exception playbooks
  • Policy-aligned moderation with AQL QA and calibration cadence
  • Partner reconciliation timeliness SLAs; clawback leakage
  • Dashboards with definitions; evidence-linked samples for audits
Case StudiesCompare Models

Controls & Compliance

  • Least-privilege access, JML, periodic reviews
  • AQL QA with defect classes tied to tariff/policy/content rules
  • Evidence tiles for credits/adjustments and moderation actions
  • Change control for policy/version; training attestations
  • Incident Response SLAs; continuity for launch/peak periods
Trust CenterIncident ResponseSub-Processors

Tooling Ecosystem

  • Order/Provisioning: Amdocs, NetCracker, Oracle BRM, custom OSS
  • Assurance/Ticketing: Remedy, ServiceNow, Jira, proprietary NMS
  • Billing/CRM: Salesforce, Zuora, Oracle BRM; payment gateways
  • Moderation/Trust & Safety consoles; internal decision tools
  • Partner/Channel: Impact, TUNE, custom commission engines
  • BI & Docs: Power BI/Tableau/Looker; SharePoint/Confluence evidence

KPIs We Track

  • Install/activation p50/p90; fallout rate; jeopardy saves
  • Billing adjustment accuracy; refund DSAT; callback rate
  • MTTR by ticket class; repeat ticket rate; truck roll avoid %
  • Moderation accuracy; FP/FN reviewer analysis; appeal rate
  • Partner reconciliation timeliness; clawback leakage %
  • Definition adherence; audit ask turnaround
Model
Staffing

Provisioning, billing support, assurance L1, moderation, and partner ops with QA sampling.

Explore
Model
Managed Services

Outcome SLAs (activation TAT, MTTR, accuracy) with dashboards and evidence.

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Model
Consulting

Diagnostics to design jeopardy playbooks, MTTR improvements, and moderation variants.

Diagnostics

Keep activations on-time. Cut callbacks.

Well propose staffing or outcome SLAs for provisioning, billing, assurance, and moderation.

Start an RFPTalk to Telecom/Media Lead